Forum Discussion
Azure Virtual Desktop - Black Screens on logins - What we've tried so far
TLDR - Azure Virtual Desktop Black Screens. Could be 2 Min long, could be much longer. Tried removing stuck profiles, spun up all new VMs to see if that would fix it, finally disabled an applicatio...
I agree it's multiple things that combined to cause this. Has anyone tried the insider preview KB5045594? In my case it wasn't Azure related but due to the Appx crashes. The Appx removals get more errors than previously and make me think some of these Store apps are corrupted now. This would also explain some of the app related lingering issues.
A client has a Citrix Cloud VDI and AVD environment. Both running Win10 same Windows, M365 App etc. software update levels across both environments.
The September update caused havoc with the Citrix VDI environment but only with Teams, Office and OD4B logons. No black screens so I am assuming that is an AVD specific issue. AAD Broker Plugin was constantly breaking. Anything we did in terms of FSLogix profile resets; AAD Broker Plugin repairs were temporary or failed.
Prior to activating the KIR, the only thing that worked for Citrix VDI was to go back to August 8B. Knock on wood, the KIR seems to have worked for us. having read through the posts here, I feel nervous saying that though.
The AVD environment has had no issues at all. It is a lot smaller / less load so maybe that is a factor but I am skeptical as I could reproduce the problem at will on a persistent single session Citrix VDI.
The September update caused havoc with the Citrix VDI environment but only with Teams, Office and OD4B logons. No black screens so I am assuming that is an AVD specific issue. AAD Broker Plugin was constantly breaking. Anything we did in terms of FSLogix profile resets; AAD Broker Plugin repairs were temporary or failed.
Prior to activating the KIR, the only thing that worked for Citrix VDI was to go back to August 8B. Knock on wood, the KIR seems to have worked for us. having read through the posts here, I feel nervous saying that though.
The AVD environment has had no issues at all. It is a lot smaller / less load so maybe that is a factor but I am skeptical as I could reproduce the problem at will on a persistent single session Citrix VDI.
- Same problem here, Kir, lowered the incidence but it didn't solve it.
We have some particularities and we can't migrate to Windows 11. We continue with 10 and the problems haunt us with black screens and login delays.
This weekend I tested it in my personal LAB and it worked without problems with Windows 11 24H2.
Has anyone had any positive feedback from Microsoft? Any other advice apart from Kir?
We've had a ticket open for almost 2 weeks but no light at the end of the tunnel.
