Forum Discussion
RDBroker ConnectionFailedUserSIDInformationMismatch
Users are currently unable to log on rdweb portal in order to access Windows Virtual Machine. It works friday last week.
Logs show the following error:
ErrorSource: RDBroker
ErrorOperation: OrchestrateSessionHost
ErrorCode: -2146233088
ErrorCodeSymbolic: ConnectionFailedUserSIDInformationMismatch
ErrorMessage: OrchestrateAsync: SID value in the database is different than the value returned in the orchestration reply from the agent for user ≤damezdroz@sophiagenetics.com≥ with Id bd1aea49-675f-4a8c-38aa-08d6cb3d9270. This scenario is not supported - we will not be able to redirect the user session.
ErrorInternal: False
ReportedBy: RDGateway
Time: 02/07/2019 17:06:04
We performed these actions to solve the issue:
- Stop to synchronized the user
- Wait for user removal from Azure AD Domain Services
- Remove with powershell command from Windows Virtual Desktop service
- Wait 30 min
- Add user synchronization
- Wait user in Azure AD domain services
- Add user in Virtual Desktop service by using powershell command
It still failing with the same error. User not synchronized with azure ad connect works.
davidad : Please set-up a validation pool as we have a fix deployed to the validation pools. Learn here how to set those up: https://docs.microsoft.com/en-us/azure/virtual-desktop/create-validation-host-pool
We recommend to make use of Azure Service Health Alerts where you will be notified when the fix is available for production: https://docs.microsoft.com/en-us/azure/virtual-desktop/set-up-service-alerts
8 Replies
davidad : Please set-up a validation pool as we have a fix deployed to the validation pools. Learn here how to set those up: https://docs.microsoft.com/en-us/azure/virtual-desktop/create-validation-host-pool
We recommend to make use of Azure Service Health Alerts where you will be notified when the fix is available for production: https://docs.microsoft.com/en-us/azure/virtual-desktop/set-up-service-alerts
I didn't have to create new POOL i just ran this command to set my Pool to validation POOL
Set-RdsHostPool -TenantName $myTenantName -Name "contosoHostPool" -ValidationEnv $true
and it is been validation pool since 3 days but the issue still not resolved
in Microsoft Docs it said the updates are pushed monthly do we have to wiat for a month
for the updates to be pushed to the POOL or do i need to create new pool
PS C:\Users\Ashraf Ismail> get-RdsHostPool -TenantName MVPPOC
TenantName : MVPPOC
TenantGroupName : Default Tenant Group
HostPoolName : POChost1
FriendlyName : POChost1
Description : Created through ARM template
Persistent : False
CustomRdpProperty :
MaxSessionLimit : 999999
LoadBalancerType : BreadthFirst
ValidationEnv : True
Ring :from Microsoft docs
n preview, service updates occur on approximately a monthly cadence. If there are major issues, critical updates will be provided on a more frequent cadence.
- Christian_Montoya
Microsoft
ashro2 : We've been investigating these kinds of issues and just posted this announcement here: https://techcommunity.microsoft.com/t5/Windows-Virtual-Desktop/Announcement-Connectivity-issues-from-synchronized-users-to-VMs/m-p/759642#M1036 .
From your description earlier, it sounds like you match this scenario. If so but you would still like to test, you can create new users sourced from Azure Active Directory, and you should be able to continue testing.
