Forum Discussion

Brass Contributor

Mar 25, 2019

RD Session Host stuck at Status: "Upgrading"

Hi, I am trying to add a Windows Server 2016 as a session host. I have followed the steps at: https://docs.microsoft.com/en-us/azure/virtual-desktop/create-host-pools-powershell and it shows up as a s...

andersidahl

Brass Contributor

Mar 26, 2019

evasse Hi Eva, thanks for reaching out.

I am not deploying with a template, that one works fine. I am trying to deploy to a Windows Server 2016 previously deployed.

The steps done are from: https://docs.microsoft.com/en-us/azure/virtual-desktop/create-host-pools-powershell. Everything seems to go fine with all steps, except that we are unable to connect after doing such steps and also when running the Get-RdsSessionHost it shows the agent as still updating. On the server its also some events which shows some error, I could send that directly if you have a secure drop for that?

Best regards, Anders

alhenriq_ms

Microsoft

Apr 01, 2019

andersidahl

Hi Anders,

The above exception, to me, indicates that the bootloader cannot find the agent because the required location is missing a registry key (Unable to retrieve DefaultAgent path from registry).

After installing the WVD Agent - it should have declared itself the default agent by creating this key in the AgentBootLoader regkey location HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\RDAgentBootLoader -> DefaultAgent

Can you verify that this key exists? Also please make sure you stop the AgentBootLoader service before trying to install the WVD Agent MSI.

thanks,

-al