Forum Discussion
Random WAM error 135011 for small % of users in WVD when logging into Office Apps
I have a very small % of users that will receive a WAM error Error code 135011 Says the device is disabled within the WVD session. Word & Excel will open but the username will have a yellow...
Figured this out - there was a wvd host computer object in AD that was still present and was in a "disabled" state despite having removed that host with Nerdio WVD Manager. Guessing due to some changes we made this got hung up and never deleted by the logic app used by Neriod and for w/e reason these users were still tied to this stale entry.
I reviewed the sign-in's for the user inside AAD which showed 1 Office 365 Suite Failure, and then checked the device GUID via the devices tab on that alert. This then led me to the stale computer entry which showed disabled.
Solution was deleting the computer object or if you can't do that make sure its enabled and not disabled in AD/AAD