Forum Discussion

HRuizA's avatar
HRuizA
Copper Contributor
Apr 24, 2026

Problems with FSLogix 3.26 - W11 MU - 10 users per Vm

Scenario Overview

We are documenting a recurring intermittent Denial of Service (DoS) regarding user profiles in an AVD multi-session environment using Azure Files Premium (SMB). The issue consistently surfaces after updating to the FSLogix 3.26 branch (v3.26.126.19110).

 

Root Cause Analysis (Failure Logs)

Through deep log analysis, we identified a "driver poisoning" pattern unique to version 3.26:

 

SMB/Kerberos Handshake Sensitivity: Under varying storage response times (latency spikes of ~350ms vs. the usual ~40ms), version 3.26 triggers an intermittent 1326 error (Logon failure: unknown user name or bad password).

 

Driver Execution Flow Corruption: Unlike previous versions, after this initial network/authentication glitch, the 3.26 driver fails to release execution threads or volume handles properly.

 

Catastrophic Failure (Error 267): The system attempts to access the SecuredProfileRegData path within the mounted VHDX, but the driver returns Event ID 26: "0x10b - The directory name is invalid".

 

Unrecoverable "Zombie" State: Once Error 267 occurs, the VM becomes "poisoned." It blocks all subsequent login attempts and even prevents a clean uninstallation of the agent (MSI Error 0x80070643 due to files being "in use"), necessitating a full VM reboot or redeployment.

 

Has anyone else been through this?

My first step was to go back to Agent Version 2506 (2210 Hotfix 4)

Evidence of Success with Version 2506 (2210 Hotfix 4)

After performing a clean deployment and reverting to version 3.25.626.21064, metrics from April 24, 2026, show absolute stability on the same infrastructure:

 

Consistent Logon Times: Average profile load time of 1.6 seconds across multiple concurrent users

 

Storage Efficiency: FindFile response times remained stable between 39ms and 45ms, with the agent successfully retrying any momentary delays.

 

Error Resilience: Unlike v3.26, if this version encounters an authentication glitch (e.g., on a local service account), it bypasses the error and remains functional, allowing domain users to log in without collateral blockages.

 

Concurrency Support: Seamlessly managed over 20 simultaneously mounted volumes without pointer collisions or kernel hangs.