Forum Discussion
Outlook login issues with WVD - FSLogix
DAsnow this scenario isn't ringing a bell in terms of a common scenario, probably best to contact support on this.
Key is located below
Computer\HKEY_CURRENT_USER\Software\Policies\Microsoft\office\16.0\outlook\cached mode
Changed the "Enabled" key value from 1 to 0.
Note** the key below it, "Sync Windows Setting" will control how many months to retain, by default its set to 1, setting it to 0 will cache ALL email.
aaronlindsey Isnt there a registry setting where you can prevent outlook from cacheing shared mailboxes, but keep the local mailbox cached? I'm sure they added that in. I think its a setting that you can do too.
Just tried and we did not have any lock ups after locking the screen and trying to access a shared mailbox.
In addition, i also changed the users registry key and disabled cached mode without any ill effects to their experience. No need to create a new ost or sign in to authenticate, it simply loaded email from exchange online.
The changes stuck with their profile through different WVD machines.
I will add navigating through outlook is maybe 1% slower in terms of loading/ flipping through inboxes and containers.
Most won't notice as its a consistent speed and doesn't lockup or freeze like it would before when trying to download 6 months of emails in a shared customer service inbox, so to them its "faster".
- aaronlindsey
Does your company also have policy for screen lock. If so do you also have the problem that after screen lock a user try to access a shared mailbox. Outlook gets unresponsive. I did not add that key and it still worked, try on your machine locally and verify before you push out company wide.
