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Thomas Krampe's avatar
Thomas Krampe
Brass Contributor
Aug 14, 2019

Oops, we couldn't connect to "<host-pool-name>"

Try to run the Powershell commands mentioned in the troubleshooting section but it simple show me a failure with no additional details about the error.

 

ActivityId        : xxxxxx-xxxxxxxxxxxxx
ActivityType      : Connection
StartTime         : 8/14/2019 7:37:12 AM
EndTime           : 8/14/2019 7:37:18 AM
UserName          : thomas.krampe@xxxxxxx.onmicrosoft.com
RoleInstances     : rdwebclient;mrs-eus2r1c002-rdgateway-prod-staging::RD0003FF459018;mrs-eus2r1c002-rdbroker-prod-staging::RD0003FFD92503;≤wvdpool02-0.xx.xx.xx≥
Outcome           : Failure
Status            : Completed
Details           :
LastHeartbeatTime : 8/14/2019 7:38:49 AM
Checkpoints       :
Errors            :

Any hints for further troubleshooting?

 

Cheers,

Thomas

4 Replies

  • soloji's avatar
    soloji
    Copper Contributor
    Aug 14, 2019

    You can then run a query directly to the activity and print the error.

    ActivityId : xxxxxxxx-xxxx-xxxx-xxxx-c109da9c0000
    ActivityType : Connection
    StartTime : 15/08/2019 10:29:06 AM
    EndTime : 15/08/2019 10:29:19 AM
    UserName : jim.solomos.broken@xx.xxx.xx.x
    RoleInstances : K582630;mrs-eus2r1c001-rdgateway-prod-staging::RD0003FF866F12;mrs-eus2r1c002-rdbroker-prod-staging::RD0003FF45DF7B
    Outcome : Failure
    Status : Completed
    Details :
    LastHeartbeatTime : 15/08/2019 10:29:19 AM
    Checkpoints :
    Errors :

    >(Get-RdsDiagnosticActivities -TenantName SecurePOC0001 -ActivityId xxxxxxxx-xxxx-xxxx-xxxx-c109da9c0000 -Detailed).Errors


    ErrorSource : RDBroker
    ErrorOperation : LookupSessionHostPool
    ErrorCode : -2146233088
    ErrorCodeSymbolic : ConnectionFailedPersonalRdshUnhealthy
    ErrorMessage : SessionHost=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxx is not healthy. State=Healthy LastHealthUpdateTime=8/15/2019 12:11:44 AM Name=≤≥
    ErrorInternal : False
    ReportedBy : RDGateway
    Time : 15/08/2019 10:29:19 AM
    • Thomas Krampe's avatar
      Thomas Krampe
      Brass Contributor
      Aug 14, 2019
      Yes tried this as well but without any output. The errors value is empty and that's exactly the problem I have. How to find further information if you don't have an error message for the failure.
      • Thomas Krampe's avatar
        Thomas Krampe
        Brass Contributor
        Aug 14, 2019
        Thanks Eva, I had this in mind but still not using it, because it's only a visual representation of the PowerShell commands. Maybe later (when WVD is GA) for the tenant administrator. But thanks for the hint.