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R_Akers's avatar
R_Akers
Brass Contributor
Jan 13, 2020

Ongoing FSLogix Profile Issues

Hi,

 

We have recently gone live with a WVD setup of 2 Session hosts using FSlogix's profiles on an Azure File Server VM. 

 

It's not a massive deployment. Maximum of 38 users with general usage 10-15 at any one time. 

 

However, we are having never-ending issues of one sort or another. Primarily relating to profiles.  It seems like all is well for a few days then everything falls apart. The profiles stop connecting and users are unable to log in we need to reboot the servers to resolve. 

 

The general error we are seeing is:

fslogix failed to open virtual disk the process cannot access the file because it is being used by another process 0x20

 

To try to simplify things, we have shut down one host altogether and loaded all users onto 1 VM because of the unreliability of the profiles connecting. However, while this ran fine for a few days we are back to the same issue. 

 

It is critical we can get some kind of stability before the customer relationship goes south altogether, 

 

I would appreciate any help you might be able to provide. 

 

I would post more thorough logs but at this time I can't even RDP to the machine to get them! 

  • jasonhand's avatar
    jasonhand
    Brass Contributor

    R_AkersCan you post what registry keys you have under your FSLogix/Profiles reg key?  There are several that should be considered here.  Also, are you just using the profile container VHD or are you using the Office container?

      • knowlite's avatar
        knowlite
        Iron Contributor
        Hi,

        Can you tell me which FSLogix agent version you are using (I suppose the latest version?)

        Which type of disk are you using for the profile storage on the Azure VM?

        Any reason you added the DisableRegistryLocalRedirect entry?
        Can't seem to find this in the current documentation but I found that it idd may help with stability.

        Which Windows 10 version did you deploy?

        I deployed an environment of similar size last year and they are working fine.
        We could go over the environment together to find the differences.

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