Forum Discussion

Brass Contributor

Apr 09, 2020

OneDrive cannot connect to Windows

With the OneDrive in the Windows 10 Multi-user image, we are experiencing an issue where it prompts the user where it cannot connect to windows and prompts them to download the files or try again. I...

tilikumtim

Brass Contributor

Jun 18, 2020

tilikumtim Aaaand the issue is back again.

What's annoying (apart from the actual issue) is you get 2 options when the error occurs: 'Try again' (which doesn't work) or 'Download Files' - if you select 'Download Files' it completely removes the Files on-demand option in OneDrive and there doesn't seem to be a way to re-enable it (the option is missing under OneDrive settings).

Rufino1265

Copper Contributor

Jun 18, 2020

tilikumtim I have a ticket opened with Microsoft regarding this and today they acknowledged that this is a bug in FSLogix and a fix will be rolled out to FSLogix app in about two weeks.

It's a random issue and we haven't seen it in about 2 weeks. We're running Win 10 version 1909 with latest patches and latest FSLogix App.

tilikumtim
Brass Contributor
Jul 15, 2020
Rufino1265 Hi, did you get any update from Microsoft? I see there still hasn't been a fix released for this bug!
tilikumtim
Brass Contributor
Jun 19, 2020
Rufino1265Hi, that's good it's being sorted. It did seem like a bug (I thought I had seen the last of it with the previous FSLogix update!). Thanks for letting me know, much appreciated.