Forum Discussion

rc28's avatar
rc28
Copper Contributor
Aug 16, 2019
Solved

Office 365 not activating in WVD

Any user logged in to WVD is not able to activate Office 365. Tried sign out and sign in on any of the Office 365 apps and still getting license required, your admin needs to assign an Office license...
  • EricFromOffice's avatar
    EricFromOffice
    Aug 20, 2019

    Hi rc28, please confirm that the HKLM\Software\Microsoft\Office\ClickToRun\Configuration
    SharedComputerLicensing = 1 value is in place.  

     

     

    Assuming it is there, do your hosts have unfettered access to port 443 egress to access the Office licensing servers? 

     

    Is multi-factor authentication in use in your tenant?  If so, the second factor authentication window can sometimes be lost in the z-order.  Hiding it under the app that you are trying to use.   

EricFromOffice's avatar
EricFromOffice
Icon for Microsoft rankMicrosoft
Aug 20, 2019

Hi rc28, please confirm that the HKLM\Software\Microsoft\Office\ClickToRun\Configuration
SharedComputerLicensing = 1 value is in place.  

 

 

Assuming it is there, do your hosts have unfettered access to port 443 egress to access the Office licensing servers? 

 

Is multi-factor authentication in use in your tenant?  If so, the second factor authentication window can sometimes be lost in the z-order.  Hiding it under the app that you are trying to use.   

rc28's avatar
rc28
Copper Contributor
Aug 21, 2019

Hi EricFromOffice, I can confirm that the registry key settings for SharedComputerLicensing is set to 1.

I did run psping to ports and URLs for activating O365 licensing and they are opened.

Also, MFA is only applied to Exchange online service.