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rc28's avatar
rc28
Copper Contributor
Aug 17, 2019
Solved

Office 365 not activating in WVD

Any user logged in to WVD is not able to activate Office 365. Tried sign out and sign in on any of the Office 365 apps and still getting license required, your admin needs to assign an Office license...
  • EricFromOffice's avatar
    EricFromOffice
    Aug 20, 2019

    Hi rc28, please confirm that the HKLM\Software\Microsoft\Office\ClickToRun\Configuration
    SharedComputerLicensing = 1 value is in place.  

     

     

    Assuming it is there, do your hosts have unfettered access to port 443 egress to access the Office licensing servers? 

     

    Is multi-factor authentication in use in your tenant?  If so, the second factor authentication window can sometimes be lost in the z-order.  Hiding it under the app that you are trying to use.   

mmarti1223's avatar
mmarti1223
Copper Contributor
Aug 20, 2019

Server 2019 or Windows 10 Multi-User rc28 

rc28's avatar
rc28
Copper Contributor
Aug 20, 2019

It's Windows 10 Multi-session with O365 ProPlus from Gallery

  • EricFromOffice's avatar
    EricFromOffice
    Icon for Microsoft rankMicrosoft
    Aug 20, 2019

    Hi rc28, please confirm that the HKLM\Software\Microsoft\Office\ClickToRun\Configuration
    SharedComputerLicensing = 1 value is in place.  

     

     

    Assuming it is there, do your hosts have unfettered access to port 443 egress to access the Office licensing servers? 

     

    Is multi-factor authentication in use in your tenant?  If so, the second factor authentication window can sometimes be lost in the z-order.  Hiding it under the app that you are trying to use.   

    • cameronmc2019_'s avatar
      cameronmc2019_
      Copper Contributor
      Sep 02, 2019

      EricFromOffice- having the same problems

       

      EricFromOffice wrote:

      Hi rc28, please confirm that the HKLM\Software\Microsoft\Office\ClickToRun\Configuration
      SharedComputerLicensing = 1 value is in place.  

       

      Assuming it is there, do your hosts have unfettered access to port 443 egress to access the Office licensing servers? 

       

      Is multi-factor authentication in use in your tenant?  If so, the second factor authentication window can sometimes be lost in the z-order.  Hiding it under the app that you are trying to use.   

      The reg key is is place for me too. There's no restrictions on 443 egress and I've disabled MFA for the user accounst affected - no changes.

       

      I'm using Windows 10 Multi User from the Gallery.

       

    • rc28's avatar
      rc28
      Copper Contributor
      Aug 21, 2019

      Hi EricFromOffice, I can confirm that the registry key settings for SharedComputerLicensing is set to 1.

      I did run psping to ports and URLs for activating O365 licensing and they are opened.

      Also, MFA is only applied to Exchange online service.

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