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KevHal's avatar
KevHal
Iron Contributor
Aug 10, 2022

No Internet Accesss issues across AVD

Hi,   We have this ongoing battle with Internet Access detection in AVD, we have several sites that have similar issue. When Autoscaler kicks in, in the morning, boots the machines up, we can on o...
jmann3627's avatar
jmann3627
Copper Contributor
Aug 12, 2022

We're experiencing the same issue with multiple environments, our only resolution at the moment is to restart the affected AVD Session Host. Connectivity to the Internet is fine, have also run the WVD Agent URL Tool which shows no issues. Microsoft 365 Services however are disrupted and fail to work until the restart is carried out. Any help would be appreciated.

gjone92's avatar
gjone92
Copper Contributor
Jan 17, 2023

jmann3627  Did you ever get to the bottom of this issue, we seem to be getting it randomly also. 

 

Thanks

  • jmann3627's avatar
    jmann3627
    Copper Contributor
    Jan 17, 2023

    gjone92 We've not come up with a permanent solution, but we have found that configuring the Network Card with a Static IP Address temporarily does resolve the issue without a restart. However this isn't a recommended solution. We have also been advised to try restarting the "DHCP Client" Service on the Virtual Machine but this is yet to be tested. Please let me know if you test this and it resolves.

    • gjone92's avatar
      gjone92
      Copper Contributor
      Jan 18, 2023
      Configuring Network card with a static IP has worked for me this morning also. But doing a restart of the DHCP Client service did nothing.
      • KevHal's avatar
        KevHal
        Iron Contributor
        Jan 20, 2023

        This particular client is still facing this issue randomly, can go for a few days and its fine, then will get a machine that thinks it has no Internet.

         

        Testing the Static IP of the machine and see if it improves.

    • gjone92's avatar
      gjone92
      Copper Contributor
      Jan 17, 2023

      KevHal  did you get anywhere with the issue by any chance?

       

      jmann3627  I have logged this with MS and currently working with them, but at the moment doesn't matter what we do the fix seems to last a week at most then the problem is back. 

       

      Do you have any Host Pools that are using AutoScale by any chance and then a pool that doesn't? What we seem to notice is that the pool that doesn't use Autoscale never seems to have the issue. 

      • jmann3627's avatar
        jmann3627
        Copper Contributor
        Jan 20, 2023
        We're using Scaling Plans for all our environments, so I can't help there unfortunately. Interesting to know that configuring the Interface with a Static IP works for you also. Have you notified Microsoft of this? Makes me think it's a DHCP Lease issue from the Azure Backend? Appreciate the update on the DHCP Client service, will scrap that from my testing plan!

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