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cwljack's avatar
cwljack
Copper Contributor
Nov 06, 2019

No Heartbeat on Session Host after shutdown

I've been trialing WVD and followed the Microsoft guides to setup.   I've then expanded the trial to include a custom image using the guide here: https://www.robinhobo.com/how-to-create-a-custom-w...
WVD
Christian_Montoya's avatar
Christian_Montoya
Icon for Microsoft rankMicrosoft
Dec 30, 2019

cwljack : Your instincts and actions are correct, and we definitely suggest to power down VMs when not using them. Have you hit this again recently? We were seeing some sporadic agent errors back in November, so likely this is fixed, if you're able to test again.

  • Mrossi's avatar
    Mrossi
    Copper Contributor
    Feb 24, 2020

    Hi Christian_Montoya,

     

    I have same issues on Application Pool and Desktop Pool. Agent is running perfectly until first connection and First reboot, after that Agent is in NoHeartBeat Status on WVD

     

     

    I found this Warning in EventViewer on my Virtual Machine wvd-dev-30

    Microsoft.RDInfra.Monitoring.AgentMonitoringService.AgentMonitoringServiceWorker
    Fail to set default dimensions Invalid Operation: Fail to set default dimensions, error code is 2147942487.. Error code is 80070057

     

    Do you have any case on this error ? do you need more information ?

     

    Matthieu

     

     

    • Christian_Montoya's avatar
      Christian_Montoya
      Icon for Microsoft rankMicrosoft
      Feb 24, 2020

      Mrossi : Thanks for bringing this up! At the moment, I'm unaware of similar cases. Can you file a support ticket for Windows Virtual Desktop through the Azure Portal? This will help us better triage and dive into this.

      • Mrossi's avatar
        Mrossi
        Copper Contributor
        Feb 25, 2020

        Christian_Montoya : Perhaps I found issue did you have any network requirement ? Like URL ?

        My customer use Proxy and I think I need to white list some Windows Virtual Desktop URL.

         

        I did not found any URL list for this service in documentation.

         

        Matthieu

  • cwljack's avatar
    cwljack
    Copper Contributor
    Jan 14, 2020

    Christian_Montoya: Thanks for coming back to me, the original environment was deleted but I've built a new test environment and created two host pools.

     

    One is running Windows Server 2016 built from the gallery image and one is the multi session image of Windows 10 slightly customised with some basic LOB applications and deployed from blob storage.

     

    This afternoon I stopped and de-allocated both VM's from the Azure portal and when I've started them back up this evening and ran Get-RDSSessionHost and this is showing as available now so it does look like the issue is resolved.

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