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robm82's avatar
robm82
Copper Contributor
Aug 21, 2019

No heartbeat from session host and wvd-agent doesn't start on custom image

I have attempted to create my own custom image to use with WVD, and I have installed all the pre-reqs as stated in this article in terms of installing the Windows Virtual Desktop agent:   https://w...
augustatim's avatar
augustatim
Copper Contributor
Feb 03, 2020

robm82 Hello,

 

Don't know if you resolved this, but I just had exactly the same issue with a custom image and the new VMs would not join the hostpool.

 

I found by manually uninstalling Windows Virtual Desktop Agent, Windows Virtual Desktop Agent Bootloader and the Windows Virtual Desktop side-by-side stack. When you uninstall the Windows Virtual Desktop sbss with the default options it will close down the Remote Desktop services, and you will have to manually restart the machine in the Azure portal.

 

Finally remove the C:\Program Files\Microsoft RDInfra folder.

 

Then download and re-install all the agents as per these excellent instructions https://www.christiaanbrinkhoff.com/2019/05/03/windows-virtual-desktop-technical-walkthrough-including-other-unknown-secrets-you-did-not-know-about-the-new-microsoft-managed-azure-service/#EnrolltheWindows10Multi-UserOffice365ProPlusmasterimage

 

Your machine will then be back in the pool.

 

 

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