Forum Discussion
Machine-Wide Teams - White screen and crashing often
our Teams issue got fixed after re-deploying all Win10 AVD hosts in the Host pool from the gold template (we use Nerdio). Our FSlogix was a bit behind and I also installed the latest version 2.9.8440.42104. I doubt FSlogix was the root cause.
We are using onprem domain joined SH. FSlogix profiles are in azure using a storage account.
Onprem DC using AD connect, however we have a DC in azure which AVD is set to prefer for latency reasons.
The V5 vs v4 suggestion is something we saw yesterday which makes a lot of sense. We ran 3x v4 SH yesterday along with our 12x V5 SH, no apparent white screen issue on the V4 (could be dumb luck). So overnight I switched all our SH to v4. I hope to assess the results in the next couple of days.
To me it is starting to make some sense IF this v4 sorts the issue. For the mere fact it has temp storage and a large page file. Where as the v5 did not. That's interesting because we had users complain from time they would get 'low memory' pop ups on edge just before edge crash and teams white screen. Despite the 'free' RAM being 20% or so on the VM.
This along with the fact we usually got the white screens in the afternoons. Which COULD be the RAM was getting overloaded over time and thus crashing RAM heavy applications such as edge and Teams.
All still a theory but we did find the v4 seems to manage RAM allocation better and has a large pagefile (35gb) humming away on the temp drive.
I will report by the end of the week if the issues suddenly disappear.
thanks again for your help.
Update for you. None of these actions worked.
Still having Teams go white and edge crashing intermittently this afternoon.
So that's...
New clean image all software up to date. AVD client up to date, v4 machine instead of v5, AMD instead of Intel CPU, temp storage for pagefile, deleting all teams and edge cache, GPU or no GPU, disable hardware if available settings or not.
Same issue 😞
Forget my initial goal of Teams telephony deployment! we are even struggling to even get through a day at the moment without apps crashing all over the shop.
I'll take any suggestions at this point, left field is fine. happy to try.
- Hi Paul, has this been the fix for you regarding the screens?
PaulStirling very interesting reading. We have two SH D8asv4 and have been having the same symptoms, Teams white screen and Edge/Chrome crashing.
There is a system managed page file but perhaps this needs to be manually set. At the moment with 12 users on each the page file is 9GB on the 64GB temp disk. Any suggestions?
Hi guys,
Think we have struck 'gold' here with the VM sizing, specifically RAM, Temp drive and pagefile.
We used Standard D16s v5 for the past year and thanks to all suggestions on here we have settled on Standard D16ads v5 which has same RAM, AMD cpu instead of Intel, but more importantly a 600gb TEMP storage which holds a the pagefile, this seems to be the silver bullet.
We did not have issues for the past two days which is unheard of. My assessment throughout this process is the RAM is getting over utilized (despite showing plenty 'free',) and over the course of the day starts to crash RAM hungry apps like Teams and Edge.
The advent of a pagefile to support the RAM allocation must means the risk of crash is greatly reduced.
Still wanting to assess the 'fix' over the coming weeks, but for now it seems to be sound logic and proof is in the pudding.our Teams issue got fixed after re-deploying all Win10 AVD hosts in the Host pool from the gold template (we use Nerdio). Our FSlogix was a bit behind and I also installed the latest version 2.9.8440.42104. I doubt FSlogix was the root cause.
