Forum Discussion
seanbachiller03
Dec 04, 2025Copper Contributor
Issue with AVD User Profile – FSLogix Not Recreating
Hi all, We have a user who has repeatedly reported that their settings and favorites are not loading in AVD. To troubleshoot, we deleted the user’s FSLogix profile from our storage account to allow ...
Kidd_Ip
Dec 05, 2025MVP
Try below to fix:
- Verify NTFS Permissions
o Ensure the user has Full Control on their profile folder path.
o Check that the FSLogix service account (if applicable) has access.
o Confirm inheritance is applied correctly.
2. Check Group Policy / Account Restrictions
o Review policies applied to the user:
Password complexity and expiration.
Logon hours restrictions.
Conditional access rules.
o Ensure none of these prevent sign-in.
3. Validate Storage Account Integration
o Confirm the storage account is joined to AD DS (if using hybrid identity).
o Run nltest /dsgetdc:<domain> from the session host to verify domain connectivity.
o Test access manually: net use \\<storageaccount>.file.core.windows.net\userprofiles.
4. Inspect FSLogix Logs
o Located under C:\ProgramData\FSLogix\Logs\Profile.
o Look for errors beyond “FindFile failed” (e.g., authentication failures, access denied).
5. Clear Residual Profile Data
o Remove any leftover registry entries under HKLM\SOFTWARE\FSLogix\Profiles.
o Ensure no stale .VHD or .VHDX files remain in the share.
6. Test with Another User
o Try assigning another test account to confirm if the issue is user-specific or systemic.
7. Update FSLogix
o Ensure you’re running the latest FSLogix version, as older builds have known issues with Azure Files integration.
FSLogix documentation - FSLogix | Microsoft Learn
Configure profile containers - FSLogix | Microsoft Learn
Troubleshooting with Logging and Diagnostics - FSLogix | Microsoft Learn
seanbachiller03
Dec 05, 2025Copper Contributor
Hmm, we did find an MFA bypass policy applied to the user and we're curious if that could be the culprit. Removed the user from that policy, I guess we'll see what happens.