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Srikanthgm's avatar
Srikanthgm
Copper Contributor
Jul 26, 2023

Issue - "There was an issue looking up your account. Tap Next to try again"

Hi Team, We are getting issue while logging into Azure Virtual Desktop using microsoft remote desktop client application and the error is as below. "There was an issue looking up your account. Ta...
Kidd_Ip's avatar
Kidd_Ip
MVP

Srikanthgm 

 

The error message is quite generic, can you elaborate more on your environment setup?

Srikanthgm's avatar
Srikanthgm
Copper Contributor
Jul 27, 2023

Kidd_Ip 

We are facing issue while logging into client AVD using Microsoft Remote Desktop Client application, the Client ID was not getting to connect AVD. We tried in different machine and getting same issue. Can you please check the below error and suggest to resolve.

"There was an issue looking up your account. Tap Next to try again"

  • Subhaan_Ahmed's avatar
    Subhaan_Ahmed
    Copper Contributor
    Jul 29, 2023
    Update your Microsoft Remote Desktop Client application. Make sure that you have the latest version of the Microsoft Remote Desktop Client application installed.
    Contact Microsoft support. If you have tried all of the above and you are still having problems, you can contact Microsoft support for help.

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