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Hermanbonnie's avatar
Hermanbonnie
Copper Contributor
Aug 29, 2019

Internal error occurred when connecting to RD

We have set up a WVD tenant but have not been able to logon to the VM.   When connecting we get the error "Internal error occurred".   Please see the output of the get-rdsdiagnosticsactivies belo...
Hermanbonnie's avatar
Hermanbonnie
Copper Contributor
Sep 04, 2019

Hi michawets ,

 

Please see the result below:

 

PS C:\WINDOWS\system32> Get-RdsDiagnosticActivities -TenantName $myTenantName -UserName "UPN@DOMAIN.COM" -Detailed | Select-Object Errors -ExpandProperty errors


Errors : {Microsoft.RDInfra.Diagnostics.Common.DiagnosticsErrorInfo}
ErrorSource : RDAgent
ErrorOperation : AddUserToRDUGroup
ErrorCode : -2147467259
ErrorCodeSymbolic : ConnectionFailedAdErrorNoSuchMember
ErrorMessage : Failed to add user = ≤UPN@DOMAIN.COM≥ to group = Remote Desktop Users. Reason: Win32.ERROR_NO_SUCH_MEMBER
ErrorInternal : False
ReportedBy : RDGateway
Time : 04/09/2019 10:27:45

  • Hermanbonnie's avatar
    Hermanbonnie
    Copper Contributor
    Sep 05, 2019

    Hi michawets ,

     

    Is it mandatory to join the Virtual desktop to a Windows active directory domain?

     

    I was under the impression that the setup of virtual desktop joins the VD to Azure AD and users in that Azure AD can logon to it.

     

    There is no mention of an on-prem AD requirement in the documentation.

    • michawets's avatar
      michawets
      Iron Contributor
      Sep 05, 2019

      Hi Hermanbonnie ,

       

      Yes, I'm afraid your Sessionhost(s) needs to be in a Windows AD, which syncs with Azure AD

      This can be

      • a Azure VM with Windows AD role installed, and Azure AD Connect
      • Azure AD DS 

       

      It is mentioned in the Requirements from WVD:

      https://docs.microsoft.com/en-us/azure/virtual-desktop/overview#requirements

      Your infrastructure needs the following things to support Windows Virtual Desktop:

      • An Azure Active Directory
      • A Windows Server Active Directory in sync with Azure Active Directory. This can be enabled through:
        • Azure AD Connect
        • Azure AD Domain Services
      • An Azure subscription, containing a virtual network that either contains or is connected to the Windows Server Active Directory

      The Azure virtual machines you create for Windows Virtual Desktop must be:

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