Help with Error on WVD

Question

I am getting below error while connecting Azure Windows Virtual Desktop using below URL. I have execute below powershell command to get the error message details. Request you to go through the same and provide solution on this issue. Let me know if you need any other details from my side&nbsp;URL: https://rdweb.wvd.microsoft.com/webclient/index.html&nbsp;Error:Oops, we couldn't connect to "Session Desktop"We couldn't connect to the gateway because of an error. If this keeps happening, ask your admin or tech support for help.&nbsp;Powershell Command:&nbsp;Get-RdsDiagnosticActivities -TenantName "###utionsPOC" -UserName "mailto:azureadmin@###ions.com" -Outcome Failure&nbsp;Powershell Output:&nbsp;ActivityId&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : 0ce9e119-8ec7-4576-a3e1-782b7eef0000ActivityType&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : ConnectionStartTime&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : 6/2/2019 9:55:57 PMEndTime&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : 6/2/2019 9:56:03 PMUserName&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : mailto:azureadmin@###ions.comRoleInstances&nbsp;&nbsp;&nbsp;&nbsp; : rdwebclient;mrs-eus2r1c002-rdgateway-prod-staging::RD0003FF45DF76;mrs-eus2r1c002-rdbroker-prod-staging:: RD0003FF459996Outcome&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : FailureStatus&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : CompletedDetails&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; :LastHeartbeatTime : 6/2/2019 9:56:03 PMCheckpoints&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; :Errors&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; :&nbsp;ActivityId&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : 5a6f672a-f0e7-41be-9bcc-155c43f10000ActivityType&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : ConnectionStartTime&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : 6/2/2019 9:55:22 PMEndTime&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : 6/2/2019 9:55:32 PMUserName&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : mailto:azureadmin@###ions.comRoleInstances&nbsp;&nbsp;&nbsp;&nbsp; : rdwebclient;mrs-eus2r1c002-rdgateway-prod-staging::RD0003FF45DF76;mrs-eus2r1c002-rdbroker-prod-staging:: RD0003FF459996Outcome&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : FailureStatus&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : CompletedDetails&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; :LastHeartbeatTime : 6/2/2019 9:55:32 PMCheckpoints&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; :Errors&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; :&nbsp;Additional info :&nbsp;PS C:\windows\system32&gt; (Get-RdsDiagnosticActivities -TenantName ******* -ActivityId a29c6a4d-eda5-4611-aca8-d673b9670000 -Detailed).Errors&nbsp;&nbsp;ErrorSource&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : RDBrokerErrorOperation&nbsp;&nbsp;&nbsp; : LookupSessionHostPoolErrorCode&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : -2146233088ErrorCodeSymbolic : ConnectionFailedNoHealthyRdshAvailableErrorMessage&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : Could not find any SessionHost available in specified pool = ≤***VDG≥, due to either: sessions are&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; not allowed, no healthy host (RDAgent did not report health information), session limit reached on&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; all SessionHosts in the pool or the pool is empty. Run Get-RdsHostPool and Get-RdsSessionHost&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; cmdlets to get more information.ErrorInternal&nbsp;&nbsp;&nbsp;&nbsp; : FalseReportedBy&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : RDBrokerTime&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : 6/4/2019 9:06:57 PM&nbsp;Get-RdsHostPool - reports output as blank.

thehoff · Answer

Navin Jain, Were you able to resolve this issue? We are testing the preview and are receiving the exact same issue.

navinjk7 · Answer

Hello We had to delete everything and redeploy from scratch and everything was working for us. Regards Navin

thehoff · Answer

Thank you for your reply, navinjk7.&nbsp;When you say that you had to "delete everything", are you referring to the Hostpool, tenant, etc.? Or did you remove the "Windows Virtual Desktop" permissions as well? Were you following this Microsoft tutorial? https://docs.microsoft.com/en-us/azure/virtual-desktop/tenant-setup-azure-active-directory&nbsp;Also, did you need to configure Azure Active Directory Domain Services on the subscription?https://docs.microsoft.com/en-us/azure/active-directory-domain-services/tutorial-create-instance#configure-an-administrative-group&nbsp;

navin jain · Answer

TheHoFF&nbsp;We had to delete and recreate the Host Pool , we had to create a golden image and then use the image to build the desktops. We did not setup ADDS as had a domain already setup for the Desktops to Join.&nbsp;&nbsp;

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Help with Error on WVD

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