Forum Discussion
Denise Child
Sep 21, 2023Iron Contributor
FSLogix issues with slow login and black screen
FSLogix 2210 hotfix 2 (2.9.8612.60056) Windows (Windows 11 Enterprise multi-session) AVD Hosts What we know: Disable AppXSvc - no slow login, but some apps do not open and Explorer crashes on ...
- Feb 13, 2024We confirmed the problem was not FSLogix by excluding the local admin account from FSLogix. Login times for the local admin was slow too.
What we learned is that AppX was the symptom, not the cause, once we added more Hosts and reduced the number of Users per Host. The login times were back to what we were used to.
We were not able to provide a complete dump to give Microsoft more information for analysis because this is a production environment.
Here are a couple of the ways to help troubleshoot if you are having the same problems with slow logins:
Exclude Local Admin from FSLogix
https://learn.microsoft.com/en-us/fslogix/concepts-include-exclude-groups
Get a complete Dump for analysis:
https://techcommunity.microsoft.com/t5/ask-the-performance-team/difficulty-generating-a-memory-dump/ba-p/2351370
Session Host sizing guidelines:
https://learn.microsoft.com/en-us/windows-server/remote/remote-desktop-services/virtual-machine-recs
MathieuVandenHautte
Sep 22, 2023Steel Contributor
Hi Denise,
I keep all my customers on FSLogix 2201 hotfix 2 (2.9.8228.50276) because this older version remains the most stable one.
If needed, I can provide this version. Please send me a PM.
I keep all my customers on FSLogix 2201 hotfix 2 (2.9.8228.50276) because this older version remains the most stable one.
If needed, I can provide this version. Please send me a PM.
- denisechildSep 22, 2023Copper ContributorI do agree the previous version of FSLogix is the most stable.
I may need to roll back, especially if we continue to have the intermittant Host lock ups.
It's just that these images are only 2 weeks old so we haven't had time to confirm if the newest has that problem.- Denise ChildSep 28, 2023Iron Contributor
Confirmed problem is not FSLogix. We excluded our local admin from FSLogix to verify.
So far, we have added more Hosts to the Pool due to high CPU usage.
That helped, but we continue to see Users take a long time to login to Hosts.
What I see in Processes is the RDInfra process taking up CPU and "hanging" when I watch my test user login using RDP.
I did follow the troubleshooting tips to uninstall/install the AVD Agents and restart. This did not help.
I have added excluding the folder for the Azure Monitor Agent in AV. I'm testing to see if this helps.
Only one response from Microsoft so far. I was told the team that handles AVD is busy.- zzdallepOct 09, 2023Copper Contributor
Denise Child did you find a solution for this?
I am having a problem with AppxSvc taking up to 10GB of RAM for my AVD hosts.
I am couris because my problem disappear when i disable the service. But then Explorer crash as you mentioned - and also Onedrive etc.
So maybe you found the solution?