Forum Discussion
MicrosoftFile Explorer is slow when traversing files synced with OneDrive
Hi,
I was in contact with Microsoft for over a year, and they finally confirmed it's a bug. a fix is on the way. The following workaround has proven to be successful:
Message from support team:
The Windows team has identified a bug on their end that occurs when numerous user sessions accumulate over time leading to these performance delays.
While the OneDrive fix is rolling out, admins on the AVD / VDI machines can manually clean up the sync roots that have accumulated over time, by deleting the child keys under:
"HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SyncRootManager\".
Note: We recommend that users are logged off of any active user sessions before this cleanup or that the host is rebooted after the cleanup to ensure that OneDrive correctly re-registers with Windows
I hope this will serve as a solution until the fix is released by the end of the year.
Best,
Franco
Going to test this today, if this works, I may need to figure out a way to do this in an automated way. I don't really want to log on to 10 production AVD session hosts once a week to perform this clean-up. Anyone has any suggestions?
Thanks
- Hi
Just create a scheduled task and call a powershell script:
Remove-Item -Path HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SyncRootManager\* -Recurse
thanks
fix should be released in early DecemberI'm curious, did you ever get an update as to when or if the issue was resolved? It's early December.
We still have a case open but it’s doubtful that we will get an update this month. OneDrive team has engaged the Explorer team for additional analysis.
