Forum Discussion

sandrocpereira's avatar
sandrocpereira
Icon for Microsoft rankMicrosoft
Jan 08, 2024

File Explorer is slow when traversing files synced with OneDrive

Hello team,    I have this customer who have this AVD deployment in production, they are managing with Nerdio and they recently move their storages to Azure NetApp. Event with this very optimized...
JoshReaver's avatar
JoshReaver
Copper Contributor
Jul 17, 2024
Hey, so it's TrackingID#2406270050000876

I had a call with them yesterday and they said to log a new ticket with the Windows team... Why oh why does Microsoft not have the ability to triage to different teams? You'd also think that the OneDrive team would be the ones looking into it...

Let me know if you make any progress.
Wise_1's avatar
Wise_1
Copper Contributor
Sep 19, 2024
We opened a SEV A Case today with the OneDrive Team. If we make any progress on the case I'll let you know.
  • Wise_1's avatar
    Wise_1
    Copper Contributor
    Sep 20, 2024

    What version of OneDrive is everyone using that is having this issue? We used 24.156.0804.0002 version and issues were resolved. OneDrive Product Group has an ICM to investigate and correct the issue.
    Have you tried Deferred Ring 24.132.0701.0002 or 24.070.0407.0003 or Production Ring 24.161.0811.0001 ?
    https://support.microsoft.com/en-us/office/onedrive-release-notes-845dcf18-f921-435e-bf28-4e24b95e5fc0?ui=en-us&rs=en-us&ad=us#OSVersion=Windows

    Uninstall OneDrive
    Add Host File Entry to block updates from oneclient.sfx.ms
    Install OneDrive version 24.156.0804.0002 OneDriveSetup.exe /allusers
    Verify version is still 24.156.0804.0002

    • Faz3r247's avatar
      Faz3r247
      Copper Contributor
      Sep 27, 2024

      Sorry Wise_1, followed the steps, uninstalled the latest version, updated the host file entry and then installed the older version. Same issue persisted 😞

    • Sebastian2290's avatar
      Sebastian2290
      Copper Contributor
      Sep 22, 2024

      Wise_1 I have

      OneDrive-Version: Build 24.171.0825.0002 (64-Bit)

       

      I don't really understand how that is higher than the latest version on the page you provided. I just installed whatever I found through a web search, assuming it would download the right version anyway...

       

      I'm not on AVD (many people report this issue on local systems as well), so I can't block updates or something. I'm on a corporate machine.

      • Wise_1's avatar
        Wise_1
        Copper Contributor
        Sep 22, 2024

        Sebastian2290 

        I'm assuming the release notes just haven't been updated. Use the deferred or one of the older versions, but block up the automatic updates.

         

        Set 127.0.0.1 oneclient.sfx.ms in the host file on a couple of computers to block and test it out. You could also try setting the ring to 0 for deferred, but we had mixed results with OneDrive getting upgraded.

        Enabling this policy sets the following registry key:

        [HKLM\SOFTWARE\Policies\Microsoft\OneDrive]"GPOSetUpdateRing"=dword:0000000X

        Set the value 4 for Insider, 5 for Production, or 0 for Deferred. When you configure this setting to 5 for Production, or 0 for Deferred

         

         

         

Resources