Forum Discussion

Vincent_B's avatar
Vincent_B
Copper Contributor
Apr 24, 2025

Entra ID credentials in Azure Virtual Desktop

Hello,   When Entra ID users want to access their passwords in Chrome/Edge they get a Windows security prompt asking for their credentials. When they enter their Entra ID username and password, th...
Kidd_Ip's avatar
Kidd_Ip
MVP
Apr 24, 2025

Please consider this:

 

  1. Correct Credentials: Entra ID users should enter their User Principal Name (UPN) (e.g., email address removed for privacy reasons) and the corresponding password. Ensure that the UPN matches the one configured in Microsoft Entra ID.
  2. Hybrid Identity Considerations: If your AVD environment uses hybrid identities (e.g., synced from on-premises Active Directory), ensure that the UPN in Active Directory matches the UPN in Microsoft Entra ID. Mismatches can cause authentication failures.
  3. Session Host Configuration: Verify that the session host is either Microsoft Entra joined or hybrid joined. If it's not properly joined, authentication issues can occur.
  4. Multi-Factor Authentication (MFA): If MFA is enabled, users may need to complete an additional authentication step. Ensure that the Conditional Access policies are correctly configured.
  5. Cached Credentials: Sometimes, cached credentials on the local machine can interfere. Clearing the credential cache or using a different device to test can help identify if this is the issue.