Consistent Thin Client Disconnection from WVD Pool

Hello we have been experiencing some random but consistent disconnects from our WVD Pool. We have roughly 10 users and have been getting different event viewer logs for when they disconnect. We have ...

WVD_Connection_Logs.xlsx50 KB

evasse
Dec 20, 2019
Sbarnet: Thank you for sharing the logs. Unfortunately there isn't enough information to debug the disconnects. I recommend to open a support case and provide activity IDs for the connections you see issues with.

ATWVD

Copper Contributor

May 24, 2022

We have been having consistent disconnects from AVD for over one year. Where MS support is not able to figure out the problem. We have had support cases (multiple) for a year. They have thrown their support case from AVD team to Network team to AVD team to Network team etc. and never seem to want to dig into the technical side of things on their MS-hosted AVD broker service or their backend network.

Every day at 08:05 or 12:07 (sometimes 08:27) a bulk of users disconnect. Around 15-20 users. Totally random set of users. Not location specific, notend client specific, newest updated Remote Desktop Client so that "update issue" should not apply. Very hard to replicate with test users and testing.
There almost seems to be something going on with the RD Agent at that time aswell, maybe a user session refresh or a heartbeat check or something. We have queried MS support if this could be a bug with refreshing of sessions where duplicate ID's create some sort of overwriting of the same session.