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Sbarnet's avatar
Sbarnet
Copper Contributor
Dec 12, 2019
Solved

Consistent Thin Client Disconnection from WVD Pool

Hello we have been experiencing some random but consistent disconnects from our WVD Pool. We have roughly 10 users and have been getting different event viewer logs for when they disconnect. We have ...
  • evasse's avatar
    evasse
    Dec 20, 2019

    Sbarnet: Thank you for sharing the logs. Unfortunately there isn't enough information to debug the disconnects. I recommend to open a support case and provide activity IDs for the connections you see issues with. 

Marco Brouwer's avatar
Marco Brouwer
Brass Contributor
May 24, 2022
Hi ATWVD,

Have you tried RDP Shortpath (https://docs.microsoft.com/en-us/azure/virtual-desktop/shortpath-public) if applicable?

Maybe this will help you figure out the issue or cause of the problem.

Greetings, Marco
ATWVD's avatar
ATWVD
Copper Contributor
May 24, 2022
Yes we are planning a change for this👍
  • bduijnhouwer's avatar
    bduijnhouwer
    Copper Contributor
    May 31, 2022

    Since two days we also experience connection losses. We have a couple of hundred people working on thin clients (Igels). We are using AVD for almost a month now and since two days a couple of people have random lose of connections. They see the message : "An unknown error has occured" and then the login screen again. After they login again they can continue in their session. In the portal the sessions shows disconnected at the time between. We haven't changed anything since two days so this is a complete riddle for us.

     

     

    • oiab_nl's avatar
      oiab_nl
      Copper Contributor
      Jun 03, 2022
      Are u using windows 11 or windows 10 avd's?
    • Brattstig's avatar
      Brattstig
      Brass Contributor
      Jun 03, 2022

      bduijnhouwer 
      I would like to get a understanding, about the IGEL endpoints.

      • Are they up to date firmware wise, what version are they running? 
      • Was there changes made to the IGEL endpoints around the time of when disconnects started happening (firmware updates/configuration changes/network connectivity changes etc)?
      • Are you still experiencing the drop's?

      I'm located in Sweden and running AVD on daily basis from IGEL OS and are not experiencing any disconnects. My AVD hosts is in WestEU.

       

      Thanx for letting me know

      /Fred Brattstig @IGEL

    • EddyGaiao's avatar
      EddyGaiao
      Copper Contributor
      May 31, 2022
      Have you read my post earlier regarding the method of how I found a fix for these weird and unexplainable dropouts? Maybe you want to try that. It's completly stopped the dropouts for us.
      • bduijnhouwer's avatar
        bduijnhouwer
        Copper Contributor
        Jun 03, 2022
        Hi,
        Thanks but your solution doesn't work for us. We use full desktops in combination with Linux thin clients.

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