Forum Discussion
Consistent Thin Client Disconnection from WVD Pool
We have been having consistent disconnects from AVD for over one year. Where MS support is not able to figure out the problem. We have had support cases (multiple) for a year. They have thrown their support case from AVD team to Network team to AVD team to Network team etc. and never seem to want to dig into the technical side of things on their MS-hosted AVD broker service or their backend network.
Every day at 08:05 or 12:07 (sometimes 08:27) a bulk of users disconnect. Around 15-20 users. Totally random set of users. Not location specific, notend client specific, newest updated Remote Desktop Client so that "update issue" should not apply. Very hard to replicate with test users and testing.
There almost seems to be something going on with the RD Agent at that time aswell, maybe a user session refresh or a heartbeat check or something. We have queried MS support if this could be a bug with refreshing of sessions where duplicate ID's create some sort of overwriting of the same session.
Our experience with MS support on AVD service has been really bad on this issue. We are losing hope and looking at alternatives.
- Kathryn_Jakubek
Microsoft
Hello ATWVD,
Can you provide me with your case # for this issue? I want to have someone look at it. Thank you.- I sent you a message with the case numbers
- Hi ATWVD,
Have you tried RDP Shortpath (https://docs.microsoft.com/en-us/azure/virtual-desktop/shortpath-public) if applicable?
Maybe this will help you figure out the issue or cause of the problem.
Greetings, Marco- Yes we are planning a change for this👍
Since two days we also experience connection losses. We have a couple of hundred people working on thin clients (Igels). We are using AVD for almost a month now and since two days a couple of people have random lose of connections. They see the message : "An unknown error has occured" and then the login screen again. After they login again they can continue in their session. In the portal the sessions shows disconnected at the time between. We haven't changed anything since two days so this is a complete riddle for us.
