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Sbarnet's avatar
Sbarnet
Copper Contributor
Dec 12, 2019
Solved

Consistent Thin Client Disconnection from WVD Pool

Hello we have been experiencing some random but consistent disconnects from our WVD Pool. We have roughly 10 users and have been getting different event viewer logs for when they disconnect. We have ...
  • evasse's avatar
    evasse
    Dec 20, 2019

    Sbarnet: Thank you for sharing the logs. Unfortunately there isn't enough information to debug the disconnects. I recommend to open a support case and provide activity IDs for the connections you see issues with. 

Marco Brouwer's avatar
Marco Brouwer
Brass Contributor
Mar 11, 2022

Hi,

 

Recently we discovered another reason for suddenly disconnecting sessions.

We push the AVD client to fat clients via Intune. 

 

Somehow, the AVD client tries to update itself, but fails to do so because a lack of permissions.

However, before it tries to update itself, it automatically disconnects active sessions.

 

You can see this happening in the event log of the client. We are now updating the client via a Intune deployed Powershell script so that the AVD client is always up to date, and these reconnects are not happening anymore.

 

Also, a few days ago MS released a new version of the AVD which seems to fix this bug:

https://docs.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/windowsdesktop-whatsnew

 

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