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Sbarnet's avatar
Sbarnet
Copper Contributor
Dec 12, 2019
Solved

Consistent Thin Client Disconnection from WVD Pool

Hello we have been experiencing some random but consistent disconnects from our WVD Pool. We have roughly 10 users and have been getting different event viewer logs for when they disconnect. We have ...
  • evasse's avatar
    evasse
    Dec 20, 2019

    Sbarnet: Thank you for sharing the logs. Unfortunately there isn't enough information to debug the disconnects. I recommend to open a support case and provide activity IDs for the connections you see issues with. 

Roger1175's avatar
Roger1175
Brass Contributor
Jan 28, 2021

troyjones thank you for sharing! Unfortunately, this did not seem to make any improvement for us. In fact, one of our MacOS users started getting reconnects every minute or so after implementing this. Once the registry keys were deleted, it immediately fixed that issue.

 

UDP shortpath has been a lifesaver for us in terms of fixing the disconnects primarily. It hasn't completely resolved things but it's significantly more stable now.

James Bliss's avatar
James Bliss
Copper Contributor
Feb 10, 2021

Roger1175 We got the exact same issue with Mac users when adding these registry keys, the disconnects for them increased massivley.

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