Forum Discussion
Consistent Thin Client Disconnection from WVD Pool
We've had this issue the week after we launched our WVD environment. The clients (end-users) pc's/thin clients, etc. momentarily stop sending heart beats to the RG Gateway.
We've done A LOT of network tracing and discovered that's what was happening.
The fix:
GPO to change registry values on your host pool VM's. I've attached it as a PDF.
Basically you need to add registry keys to increase heart beat intervals so that the RG gateway continues to stay connected even though the client may have dropped some heart beats. That's when the RG gateway disconnects. Hope this helps!
troyjones thank you for sharing! Unfortunately, this did not seem to make any improvement for us. In fact, one of our MacOS users started getting reconnects every minute or so after implementing this. Once the registry keys were deleted, it immediately fixed that issue.
UDP shortpath has been a lifesaver for us in terms of fixing the disconnects primarily. It hasn't completely resolved things but it's significantly more stable now.
Roger1175 We got the exact same issue with Mac users when adding these registry keys, the disconnects for them increased massivley.
