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Consistent Thin Client Disconnection from WVD Pool
Hello we have been experiencing some random but consistent disconnects from our WVD Pool. We have roughly 10 users and have been getting different event viewer logs for when they disconnect. We have ...
We've had this issue the week after we launched our WVD environment. The clients (end-users) pc's/thin clients, etc. momentarily stop sending heart beats to the RG Gateway.
We've done A LOT of network tracing and discovered that's what was happening.
The fix:
GPO to change registry values on your host pool VM's. I've attached it as a PDF.
Basically you need to add registry keys to increase heart beat intervals so that the RG gateway continues to stay connected even though the client may have dropped some heart beats. That's when the RG gateway disconnects. Hope this helps!
Awesome find! Thank you for sharing!
- You can also find this in our public documentation: https://docs.microsoft.com/en-us/azure/virtual-desktop/troubleshoot-agent#error-users-keep-getting-disconnected-from-session-hosts
