Forum Discussion

Sbarnet's avatar
Sbarnet
Copper Contributor
Dec 12, 2019
Solved

Consistent Thin Client Disconnection from WVD Pool

Hello we have been experiencing some random but consistent disconnects from our WVD Pool. We have roughly 10 users and have been getting different event viewer logs for when they disconnect. We have ...
  • evasse's avatar
    evasse
    Dec 20, 2019

    Sbarnet: Thank you for sharing the logs. Unfortunately there isn't enough information to debug the disconnects. I recommend to open a support case and provide activity IDs for the connections you see issues with. 

Marco Brouwer's avatar
Marco Brouwer
Brass Contributor
Sep 29, 2020

Roger1175 

 

Hi all,

I just did some more digging and testing in our customers environment.

 

- Connected some thin clients directly to a 4G LTE router. Same problems. By doing this, the customers normal company network / router / ISP is ruled out. Over this 4G LTE, I can RDP to somewhere else perfectly.

- Using WVDv1 / v2 makes no difference. Tried moving one WVD host to WVDv2, same trouble.

- When a user experiences disconnects, only about half of these are logged by Log Analytics, with error code "-2146233088". The other times are not logged, so it seems.

- User A works on an IGEL thin client (officially suppored by MS!) at the office, but on a Windows 10 laptop from home. He reports that from home he experiences no trouble. Maybe the IGEL client for WVD is more "sensitive" for small hickups and this causes the user to experience a disconnect?

 

This is what Log Analytics reports:

ckuhtz's avatar
ckuhtz
Former Employee
Oct 02, 2020

Marco Brouwer  Thank you. Can you please open a case with support so we can troubleshoot and properly root cause the issue?  Thank you!