Forum Discussion

Sbarnet's avatar
Sbarnet
Copper Contributor
Dec 12, 2019
Solved

Consistent Thin Client Disconnection from WVD Pool

Hello we have been experiencing some random but consistent disconnects from our WVD Pool. We have roughly 10 users and have been getting different event viewer logs for when they disconnect. We have ...
  • evasse's avatar
    evasse
    Dec 20, 2019

    Sbarnet: Thank you for sharing the logs. Unfortunately there isn't enough information to debug the disconnects. I recommend to open a support case and provide activity IDs for the connections you see issues with. 

leoatap's avatar
leoatap
Copper Contributor
Sep 21, 2020

Adding my data point.  We tested WVD for weeks.  Users had random disconnection from work, home, wifi or cabled.  Had to drop the project because the unacceptable user experience.  Yes, the wvd pool used NAT gateway too.

Marco Brouwer's avatar
Marco Brouwer
Brass Contributor
Sep 21, 2020

leoatap 

 

Did you test without NAT gateway? Did this solve the issue?

 

We are not using NAT gateway, but standard load balancer with outgoing NAT rule.

Not tested disabling this myself because our customer needs a static outgoing IP.

 

Anyone else using load balancer instead of NAT gateway and experiencing the same issues?

  • Roger1175's avatar
    Roger1175
    Brass Contributor
    Sep 21, 2020

    Marco Brouwer We recently switched over from using the NAT Gateway to a Standard Load Balancer and we saw no improvement in the disconnects. As much as I would love to, we too require a static outbound IP and are unable to do any testing without it.

     

    This is an incredibly frustrating issue and our users are not very happy when they get disconnected multiple times a day. It would be great to hear something here from Microsoft about this issue.