Forum Discussion
Consistent Thin Client Disconnection from WVD Pool
XxArkayxX thank you for the detailed steps.
The issue is quite random. It happens for a few seconds. I have not been able to observe the pattern yet. Most of the users use remote apps so they might not notice the disconnection. However handful of the users who use virtual desktop have reported this couple of times.
There is one doubt I would like to get clarified. Once the connection is created between the RD Client and the session host(WVD) machine, does the rdweb really come into the picture? I may be missing something.
You never establish a direct connection to the WVD machine(s). Your connection remains tunneled through rdweb.wvd.microsoft.com. Unless if you manually open specific ports and bypass the WVD Gateway there is no direct path to your WVD machine(s).
Disconnections from RDS or WVD are notoriously difficult to troubleshoot. There are plenty of reasons for disconnections. I suggest running the tools I said earlier on computers that are experiencing the issues. Then just wait till it happens so you can pinpoint who or what's to blame. I really wish someone would write a small WVD Health tool that provides this data in an easy to install format. Now it's pretty labourintensive to troubleshoot. Something like: https://bramwolfs.com/2020/03/11/connection-experience-indicator-for-rds-wvd/ but then a tool that runs on the client side instead of within the session.