Forum Discussion
Consistent Thin Client Disconnection from WVD Pool
Marco Brouwer We've been having the same issue for about a week and a half. We have about 100 users on WVD. Last week everyone got kicked off and unable to connect. I log them off via the WVDAdmin tool and they can get back in.
Today we had a similar issue but only a had full of users got the sessions kicked off. I believe also this has to do with the WVD Session Gateway.
Thanks for the heads up! We do not experience the same. When we are disconnected, users auto-reconnect, or they connect again to their session manually.
- Sometimes it happens just for one user.
- Sometimes it happens for multiple users simultaneously (but not all). Those users are not (always) on same WVD host, and not on same client network / ISP (we have a few clients connecting from a 4G LTE router to rule out the customers network or ISP).
- Today it happened for all logged users at once, for the first time.
What really sticks out, is that is seems connected to particular sessions. User A get kicks out today 4 times, but tomorrow he's fine. Instead, user B gets kicked out tomorrow multiple times.
We asked users to completely log off and and log back in again after experiencing a disconnect, that "seems" to help. They don't get kicked out again that day.
You almost should say that a "new" session is being brokered / load balancing through another server in the Azure gateway cluster, which does not have the problem of disconnecting users at random.
Do you have contact with Microsoft about this? Can you tell me what troubleshooting steps have been taken so far?
Same result here. Multiple WVD deployments all reported connection loss at the same time of yours. Like yourself they're also WVD Deployments in the Europa West region so I figure it was a local and temporary issue. That's what you get for outsourcing the Gateway I guess, but some sort of health monitoring would be a good thing. At the very least we know the issue is out of our hands.
- Around 40-50 errors that day here.
Hi Marco,
We are experiencing the same issue, sometimes users disconnect randomly during the day, others can work without any issue. It looks like an issue with one or a couple of RD Gateway servers serving multiple customers in West-EU WVD infrastructure . I cannot find any information however in the logs of the WVD hosts themselves.
Has anyone had luck with Microsoft Support going through this issue?
Thanks in advance
Best regards,
Hi, thanks for the response! I really wonder if we experience the problems at the same time.
Our experience:
- Friday March 6th: No problems
- Monday 9th: Over 75 disconnects (16 concurrent users)
- Yesterday: No problems
- Today: No problems (yet).
Can you run this:
Import-Module -Name AzureAD
Import-Module -Name Microsoft.RDInfra.RDPowerShell
Add-RdsAccount -DeploymentUrl https://rdbroker.wvd.microsoft.comGet-RdsDiagnosticActivities -TenantName <<TENANTNAME>> -Outcome Failure -Detailed -Type Connection -starttime 07-03-2020 | Sort-Object endtime | ft
This shows you when the disconnects took place. Maybe it happens exactly the same time, which proves something was wrong in Azure network / WVD gateway / WVD load balancer or broker.
Please let me know!
We had monday also problems, between 9:30 - 11:30 (Dutch time). Last 2 days till this moment no problems.
