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Vincent_B's avatar
Vincent_B
Copper Contributor
Apr 07, 2025

Chrome passwords gone after rebooting server

Hello,

For one of our clients we set up an Azure AVD server where users log in with their Entra ID.
When we reboot the server, the saved logins & passwords are gone from the Chrome password manager.
We're using Fxlogix user profiles and I already included the Chrome User Data folder where the passwords are saved.

Any idea why this is happening and how we can solve this?

Also when users want to see the passwords that are saved in Edge/Chrome they get prompted with a Windows security window that is asking for their credentials. Loging in with their Entra ID user and password doesn't work.

The server isn't joined in any active directory, so what credentials do they use in the Windows security pop up?

Kind regards

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  • hvandijkms's avatar
    hvandijkms
    Copper Contributor
    Apr 24, 2025

    For the part:

    "Also when users want to see the passwords that are saved in Edge/Chrome they get prompted with a Windows security window that is asking for their credentials. Loging in with their Entra ID user and password doesn't work."

    Have a look at https://learn.microsoft.com/en-us/answers/questions/1823731/remote-desktop-environment-editing-edge-passwords
    The local policy is preventing your users to access the passwords.

  • Kidd_Ip's avatar
    Kidd_Ip
    MVP
    Apr 08, 2025

    Take this:

     

    1. Chrome Passwords Disappearing

    This issue often arises due to how Chrome encrypts saved passwords. Chrome uses the Windows user profile's encryption key to secure passwords, which can cause problems in virtualized environments like Azure AVD with FSLogix:

    • Ensure FSLogix Profile Configuration:
      • Verify that the Chrome User Data folder is correctly included in the FSLogix profile container.
      • Check if the Login Data file (where Chrome stores passwords) is being properly synchronized. This file is located in:
    %LocalAppData%\Google\Chrome\User Data\Default

     

    • Enable Roaming Profile Support:
      • Chrome does not natively support roaming profiles for password storage. Consider enabling Chrome Sync with Google accounts to store passwords securely in the cloud.
    • Check Group Policies:
      • If you're using Intune or Group Policies, ensure there are no policies restricting Chrome's ability to save or retain passwords.

     

    1. Windows Security Prompt for Credentials

    The Windows security prompt asking for credentials when viewing saved passwords in Edge or Chrome is due to how these browsers secure access to sensitive data. Since the server isn't joined to an Active Directory, the prompt may fail to authenticate Entra ID credentials:

    • Credential Manager:
      • Windows uses the Credential Manager to store and retrieve encrypted credentials. If the server isn't domain-joined, the credentials required might be local machine credentials or a PIN associated with the Windows Hello feature.
    • Azure AD Authentication:
      • Ensure that the Azure AD account used for login has sufficient permissions to access the Credential Manager. If the server is not domain-joined, you may need to configure local accounts or use Azure AD Join.
    • Windows Hello for Business:
      • If Windows Hello for Business is enabled, users may need to use their PIN or biometric authentication instead of their Entra ID password.

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