Forum Discussion
Cannot connect from RD Client app but can through web client
Up until today, 10-17-2022 we have had no issues connecting to our AVD host pools through the Remote Desktop app. I have a couple pooled host pools with a handful of hosts configured to use FSLogix ...
Pernille-Eskebo One of the vendor user getting this issue he is able to connect via Web client but when he is trying to access it via RD client getting continuously prompted for credentials again and again.
Install the latest RD client version but it's not working.
Tried to check the logs on Logs Analytics Workspace and find the below error:-
| Kind | Source | Error | Message sample | Activities |
| Deployment | RDGateway | ConnectionFailedClientDisconnect (-2147467259) | The network connection between the Azure Virtual Desktop client and the service was unexpectedly interrupted. | 5 |
| Deployment | Client | ConnectionBrokenMissedHeartbeatThresholdExceeded (64) | The connection was closed as the client stopped receiving heartbeats from the session host. | 5 |
| Deployment | RDStack | ConnectionInitiationSequenceTimeout (60) | Connection failed due to a timeout waiting for the connection initiation sequence to complete. This may be because of pending credential prompt on the client. | 3 |
| Deployment | Client | OrchestrationFailedNetworkError (10018) | Orchestration failed due to a client network error: cannot reach gateway | 2 |