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spola's avatar
spola
Copper Contributor
Oct 25, 2023

Black screen after entering subscription url in remote desktop client to connect Azure VDI

While connecting the azure vdi from microsoft remote desktop client after entering subscription url it will ask for organisation email and then it will redirect to organisation login page as popup here i am facing black screen unable to enter username and password to add the workspace.

 

i was able to add workspace and use vdi till last week, can anyone suggest what can be done to fix this issue and i can able to login through web but its horrible to use.

  • SamyVanderspikken's avatar
    SamyVanderspikken
    Copper Contributor
    Oct 25, 2023

    spola 

    Hi Spola,

     

     

    You can try to change the timeout window when logging in, to 30 seconds.

     

    Registry LocationData TypeValue
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\AppReadinessPreShellTimeoutMsDWORD0x753030000 ms = 30s
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\AppReadinessPreShellTimeoutMsDWORD0x1e30000 ms = 30s
    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\AppReadinessPreShellTimeoutMsDWORD0x1e30000 ms = 30s

     

    Please let me know if you still have issues after the change. 

    • spola's avatar
      spola
      Copper Contributor
      Oct 25, 2023

      SamyVanderspikken 

      I have added new registry in my laptop as you suggested after restarting system still the issue is not resolved.





      enabled the Empty Temporary Internet Files folder when browser is closed

       

       

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