Forum Discussion
Azure Virtual Desktop Random Client Disconnects
KevHal which version of remote desktop client are your users seeing the repeated disconnects with? 1.2.4065.0? we have a user seeing this after updating and suspect it's related to upd for him too - he fell back to an older version of remote desktop app and doesn't have the issue. Checking with Microsoft.
Yooakim opened a support ticket with Microsoft and they said they have had other reports of issues with this version too and are working to resolve. They are to update me when fixed, so will try and update here too if it is helpful to others.
- no update from MS support on the resolution, but see they added 1.2.4066.0 - we are testing with users who have had issues now
Our reports show that 1.2.4066 with session hosts using private ShortPath are still experiencing disconnections from the US West datacenter.
We experienced the unusual disconnect code on a few of our tenants starting in Feb.
The disconnection problems have gotten MUCH worse and the ticket we have open with Microsoft has completely stalled still pending the engineering team to give any guidance.
They point to ShortPath but haven't recommended disabling it yet, so we're going to do that tonight. Really frustrating as they want us to upgrade to the Insider version or downgrade to 1.2.3918 which would be a nightmare across all of our tenants, especially considering that they don't have a firm grasp on the problem.
