Forum Discussion
Azure Virtual Desktop Random Client Disconnects
Reason Web Client might be more stable is it uses TCP, the full client will use a combination of TCP/UDP.
What you can try is to turn UDP listener off on the session host and see if it any better.
UDP Shortpath will find the closest router to the session host from the client, it may be going over an Internal VPN where there may be issues with Bandwidth or the internal router isn't geared up for the traffic. We had to turn UDP off for one of our clients. However UDP for the majority of our clients have seen RTT improve.
Web Client does not at this moment in time support UDP, which is why you get different reactions.
Kevin
KevHal which version of remote desktop client are your users seeing the repeated disconnects with? 1.2.4065.0? we have a user seeing this after updating and suspect it's related to upd for him too - he fell back to an older version of remote desktop app and doesn't have the issue. Checking with Microsoft.
Yooakim opened a support ticket with Microsoft and they said they have had other reports of issues with this version too and are working to resolve. They are to update me when fixed, so will try and update here too if it is helpful to others.
- no update from MS support on the resolution, but see they added 1.2.4066.0 - we are testing with users who have had issues now
