Forum Discussion
JPlendo
Sep 19, 2024Brass Contributor
Azure Virtual Desktop - Black Screens on logins - What we've tried so far
TLDR - Azure Virtual Desktop Black Screens. Could be 2 Min long, could be much longer. Tried removing stuck profiles, spun up all new VMs to see if that would fix it, finally disabled an applicatio...
Sethie
Nov 01, 2024Copper Contributor
Just chiming in here with three notes in the hopes that they help other people.
- I'd like to echo what other people have noted: replacing your session hosts with Windows 11 24H2 DOES seem to resolve the issue. As a matter of fact, I have never seen this problem with Windows 11, only on Windows 10. I only started noticing this problem (this time around -- see point 2) from about October 14 forward. I have some self-service session clearing set up for my environment and I noticed a marked increase in the use of that tool (combined with tickets) from that day forward. I replaced one of my pool's session hosts with Windows 11 24H2 and the difference is measurable.
- I mentioned "this time around" above. I first noticed this problem at the end of 2023, mainly in one of my smaller (but higher-used) host pools. I engaged Azure support as I was at my wit's end. I finally did the same thing there, rebuilding the pool with Windows 11 hosts, and again, the problem disappeared. I knew I'd have to do this to all of my pools anyway, but I didn't have the time yet to do it.
- There was a notification sent out yesterday from Azure Service Health providing more information on the issue. As you can probably guess, it contains what everyone already noticed here, and it suggests https://support.microsoft.com/en-us/topic/october-22-2024-kb5045594-os-build-19045-5073-preview-f307a4b0-f62d-4c28-9062-44207aea55c3 (if you can't go to Windows 11) and also suggests that Windows 11 is less impacted by this issue.
JPlendo
Nov 01, 2024Brass Contributor
We have the issue still pretty bad on Windows 11. We were told it has to do with our State Repository database filling up. We changed our value for how long the DB should fill up until purged at MS advice. Things looked good for about 3 days and then it all came back. The DB purges on reboots, so I dont know if the DB is just filling up during the day while VMs are running and causing the issue or it its something else.
We arent on 24H2, but we are on 23H2...does 24H2 Make a difference
- Robert_HurdNov 01, 2024Brass ContributorWe are ramping up our users on Win 11 and so far no issues with regular monthly KB patches on Marketplace 23H2 image. Have max 4 users on per host, will be upping to 8 next week. This is over 20 hosts.