Forum Discussion
Azure Virtual Desktop - Black Screens on logins - What we've tried so far
TLDR - Azure Virtual Desktop Black Screens. Could be 2 Min long, could be much longer. Tried removing stuck profiles, spun up all new VMs to see if that would fix it, finally disabled an applicatio...
Installing KB5045594 seems to have resolved the black screen issue for most of my host pools.
However for one host pool today, users had Outlook and OneDrive connection issues even after installing KB5045594 (although no more black screen). Installed latest version of FSlogix but didn't help. I ended up uninstalling KB5046400 and KB5044029 and after a reboot no one had Outlook or OneDrive connection issues anymore. Can't say for sure which of those KB's was causing the issue, maybe host just needed another reboot?! but that's another host pool working again.. until MS breaks it again.
However for one host pool today, users had Outlook and OneDrive connection issues even after installing KB5045594 (although no more black screen). Installed latest version of FSlogix but didn't help. I ended up uninstalling KB5046400 and KB5044029 and after a reboot no one had Outlook or OneDrive connection issues anymore. Can't say for sure which of those KB's was causing the issue, maybe host just needed another reboot?! but that's another host pool working again.. until MS breaks it again.
Did the same with one affected user and host. After installing KB5045594, reboot, then remove KB5044029 & KB5046400, reboot, the black screen was gone and Outlook, Onedrive and Teams started immediately. Looks good for now and will do this on all hosts in the host pool and then we will see next week if the workaround will do good.
- Everyone pls help. We installed KIR in September and were fine every since. Today no one can open Outlook as its is not connecting. Everything else works. Help pls. Can't get Outlook going.
Digital_UppercutA Have you installed the October CU Preview (KB5045594)? If so and still an issue then check if the affected host(s) have any MS updates installed in September or October? If there are, uninstall them (especially KB5046400 and KB5044029) and pause updates. That's been the 'fix' in my experience with black screens and MS apps (mainly Outlook and OneDrive) not connecting, just using the KIR was not enough.
- I did these steps from your last post for one pool and it seems to fix the problem for now. No tickets or user calls for the moment. Will do the same on all other pools now.
