Forum Discussion
Azure Virtual Desktop - Black Screens on logins - What we've tried so far
TLDR - Azure Virtual Desktop Black Screens. Could be 2 Min long, could be much longer. Tried removing stuck profiles, spun up all new VMs to see if that would fix it, finally disabled an applicatio...
Installing KB5045594 seems to have resolved the black screen issue for most of my host pools.
However for one host pool today, users had Outlook and OneDrive connection issues even after installing KB5045594 (although no more black screen). Installed latest version of FSlogix but didn't help. I ended up uninstalling KB5046400 and KB5044029 and after a reboot no one had Outlook or OneDrive connection issues anymore. Can't say for sure which of those KB's was causing the issue, maybe host just needed another reboot?! but that's another host pool working again.. until MS breaks it again.
However for one host pool today, users had Outlook and OneDrive connection issues even after installing KB5045594 (although no more black screen). Installed latest version of FSlogix but didn't help. I ended up uninstalling KB5046400 and KB5044029 and after a reboot no one had Outlook or OneDrive connection issues anymore. Can't say for sure which of those KB's was causing the issue, maybe host just needed another reboot?! but that's another host pool working again.. until MS breaks it again.
So what we are tying, as we noticed the Oct Preview patch doesn't 100% seem to resolve this issue if the host was on Sept/Oct patch prior, was to deploy a Host with Aug patch level and then patch straight to Oct Preview patch....
So far in early testing we don't have the issue of Black Screen + APPx + Office issues.
But we only have a very small selection of users testing this approach. We bit afraid to test with any more live users incase we make things worst again.
How our environment is currently working today is we had to re-deployed all our VDI's with only Aug Patch level and disable windows updates.
We have a ticket opened with MS and they now say the Oct(d) Preview patch should resolve this issue, however we know this doesn't fix the issue for VDI's that was already been corrupted with the Sept(b)/Oct(b).
So far in early testing we don't have the issue of Black Screen + APPx + Office issues.
But we only have a very small selection of users testing this approach. We bit afraid to test with any more live users incase we make things worst again.
How our environment is currently working today is we had to re-deployed all our VDI's with only Aug Patch level and disable windows updates.
We have a ticket opened with MS and they now say the Oct(d) Preview patch should resolve this issue, however we know this doesn't fix the issue for VDI's that was already been corrupted with the Sept(b)/Oct(b).
- After seeing everyone discuss the continued issues even after installing Oct patches, I rebuilt my host pools with W11 24H2 and it's night and day. No more black screens, appx issues, or O365 auth issues. We didn't have to rebuild user profiles, just rebuilt the image and all our problems went away. Extremely poor QA and customer support from Microsoft on this. It's completely unacceptable that this issue is going on 2 months with no resolution or official acknowledgement of the issue. Plenty of companies out there are using this issue combined with the recent AVD outages to migrate to other solutions.
