Forum Discussion
Azure Virtual Desktop - Black Screens on logins - What we've tried so far
TLDR - Azure Virtual Desktop Black Screens. Could be 2 Min long, could be much longer. Tried removing stuck profiles, spun up all new VMs to see if that would fix it, finally disabled an applicatio...
this thread has been quietttttt today. Any reports from anyone who installed the CU?
- We have left the KIR in place and installed the preview KB. We still had one instance of outlook and one instance of black screen. This is over 20 host servers in one pool.
- Preview update installed while the KIR is in place? That is good to know
- Hello, same problems here. Did someone installed the preview update KB5045594 which fixed the problem?
This should not be the case. With the KIR and the preview the Appx service should not be crashing. On the session host that got the black screen, does it show any crashing events in the event log at the time the user logged on?
Outlook and office etc is to do with a broken aad.brokertoken issue for a specific user on a specific session host. Most likely caused by corruption caused by the previous Appx issues. Only solution I have for this it to ditch the affected session host and build a new one from image.
