Forum Discussion

Brass Contributor

Sep 19, 2024

Azure Virtual Desktop - Black Screens on logins - What we've tried so far

TLDR - Azure Virtual Desktop Black Screens. Could be 2 Min long, could be much longer. Tried removing stuck profiles, spun up all new VMs to see if that would fix it, finally disabled an applicatio...

JoeriK1465

Copper Contributor

Oct 23, 2024

seems to be solved in the cumulative update for November. Preview can already be installed since 22/10/24, see https://support.microsoft.com/en-us/topic/october-22-2024-kb5045594-os-build-19045-5073-preview-f307a4b0-f62d-4c28-9062-44207aea55c3

marve435

Copper Contributor

Oct 23, 2024

JoeriK1465

We applied:
https://support.microsoft.com/en-us/topic/october-22-2024-kb5045594-os-build-19045-5073-preview-f307a4b0-f62d-4c28-9062-44207aea55c3

the svchost.exe_appxsvc is not crashing anymore - but!

this entry is still in eventviewer:
Failure to load the application settings for package Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy. Error Code: -2147024893

Meaning Teams/outlook/onedrive not doing so well

cathaldub
Copper Contributor
Oct 23, 2024
Having same event 'Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy.'

Running the following in powershell, it returns status OK
Get-AppxPackage -Name "Microsoft.AAD.BrokerPlugin"

I've also gotten the first black screen out of 50 logins, it did eventually log in but the start button is non responsive
cathaldub
Copper Contributor
Oct 23, 2024
I'm still getting that too
Repair for operation LocalSettings against package Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy with error -2147009096 returned Error Code: 0
AdamMc
Copper Contributor
Oct 23, 2024
I am pretty certain someone spoke about a fix for this in this thread. When appx went haywire your appx corrupted some of the installs. I am fairly certain it's in this thread that someone discussed a fix.