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JPlendo's avatar
JPlendo
Brass Contributor
Sep 19, 2024

Azure Virtual Desktop - Black Screens on logins - What we've tried so far

TLDR - Azure Virtual Desktop Black Screens.  Could be 2 Min long, could be much longer.  Tried removing stuck profiles, spun up all new VMs to see if that would fix it, finally disabled an applicatio...
djordan1910's avatar
djordan1910
Copper Contributor
Oct 09, 2024
Same here, but at least its less pervasive.. only a few times a day for some users after doing the KIR. All we're doing is forcing their session to disconnect so FSLogix can have it back, then having them reconnect - which in most cases gets them onto a different host. They log right in with no issues.
dit-chris's avatar
dit-chris
Brass Contributor
Oct 09, 2024

djordan1910 

 

Same here, normally log them off, stick the host into drain mode usually as normally if you get one failure you get repeated ones.

I am just looking at a newly built session host we put into production yesterday morning, 221 events for Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy from AppModel-State against 7 users over the last couple of days, some of them repeats for the same people... looking it appear to have had 60 user session on that host over if I am reading it correctly 89 individual connections.

Now looking through those events at least one of those users had reported an issue with Outlook (although having left it saying Loading Profile for 90 min whilst they did something else in the background it apparently has now started working... normally I would expect it to just say Needs Password... with no way to enter it... but maybe no one had left it 90min for Outlook to open....) however I have just checked and although Outlook is working ok neither Teams or Onedrive are authenticating. Normally my earlier indicator post login is "has OneDrive icon gone blue on the solid taskbar or is it stuck with a progress wheel on"

 

What I don't know is if you read the logs you get the following logged - is this actually just "expected" behaviour, that FSLogix breaks it roaming a user between hosts and it is self healing automatically (or trying to)?

 

  • ERROR: Failure to load the application settings for package Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy. Error Code: -2147024893
  • ERROR:Failure to load the application settings for package Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy. Error Code: -2147024893
  • WARNING: Triggered repair of state locations because operation SettingsInitialize against package Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy hit error -2147009096.
  • WARNING: Repair of state locations for operation SettingsInitialize against package Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy with error -2147009096 returned Error Code: -2147009275
  • WARNING: Triggered repair because operation LocalSettings against package Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy hit error -2147009096.
  • WARNING: Repair for operation LocalSettings against package Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy with error -2147009096 returned Error Code: 0