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Azure Virtual Desktop - Black Screens on logins - What we've tried so far
TLDR - Azure Virtual Desktop Black Screens. Could be 2 Min long, could be much longer. Tried removing stuck profiles, spun up all new VMs to see if that would fix it, finally disabled an applicatio...
We are also affected with 2 hostpools in west europe. Microsoft A lvl Ticket is opened and after looking up this problem with microsoft (Logs, AV Exclusions and so on..), the workaround of this is:
Method 1:
Uninstall Windows Update KB5043064 and KB5041580, by going to Settings-->Windows Update-->Update History-->Uninstall Updates-->Select the problematic update and click on Uninstall-->Reboot the OS
Method 2:
If the customer is using FsLogix, request the customer set the following registry key SOFTWARE\FSLogix\Profiles\DeleteProfileOnLogoff key to 0. This is to avoid temporarily FSLogix from deleting the user profile at logoff. Although this is not scable option, but it should temporally mitigate the issue.
Method 3:
The Produce team is currently working on a KIR Group Policy to roll back the code regression. Once the KIR is available, we will provide an update via email.
Lets see..
Method 1:
Uninstall Windows Update KB5043064 and KB5041580, by going to Settings-->Windows Update-->Update History-->Uninstall Updates-->Select the problematic update and click on Uninstall-->Reboot the OS
Method 2:
If the customer is using FsLogix, request the customer set the following registry key SOFTWARE\FSLogix\Profiles\DeleteProfileOnLogoff key to 0. This is to avoid temporarily FSLogix from deleting the user profile at logoff. Although this is not scable option, but it should temporally mitigate the issue.
Method 3:
The Produce team is currently working on a KIR Group Policy to roll back the code regression. Once the KIR is available, we will provide an update via email.
Lets see..