Azure Virtual Desktop - Black Screens on logins - What we've tried so far

TLDR - Azure Virtual Desktop Black Screens. Could be 2 Min long, could be much longer. Tried removing stuck profiles, spun up all new VMs to see if that would fix it, finally disabled an applicatio...

paulosilva_PI

Copper Contributor

Oct 01, 2024

JPlendo

Microsoft has advised that the fix will be released in the October patch, meanwhile a KIR (Known Issue Rollback) has been release to fix this Appx Crash issue.

Please https://download.microsoft.com/download/a7ee9dc7-dfc9-498d-808c-86f2c046a55d/Windows%2010 20H2, 21H1, 21H2 and 22H2 KB5040525 241001_01051 Known Issue Rollback.msi this KIR and follow instructions https://learn.microsoft.com/en-us/troubleshoot/windows-client/group-policy/use-group-policy-to-deploy-known-issue-rollback

This will install a new computer Local Group Policy which looks like this,

...which then need to be set as disabled, please reboot and you'll see that the Appx Crash will stop.

This has been the solution from Microsoft to deal with the issue until next windows patch release.

Give it a try and let me know if it works.

chrissmith585

Copper Contributor

Oct 05, 2024

Thank you, we've been suffering from these issues for WEEKS with no clue what was the root cause.
We've applied the KIR and we will see how our Monday morning rush hour goes!

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Azure Virtual Desktop - Black Screens on logins - What we've tried so far

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