Forum Discussion
Azure Virtual Desktop - Black Screens on logins - What we've tried so far
JPlendo
We applied the KIR as mentioned previously in this thread, this resolved the black screen issue but resulted in Outlook/OneDrive failing to load for 20-30 users (which was not occurring prior).
I manually uninstalled KB5043064 as recommended https://www.linkedin.com/posts/jagmeet-singh-69061b23a_avd-knownissues-bug-activity-7246980182027206656-r7Ns?utm_source=share&utm_medium=member_desktop on two of the session hosts this morning, both the black screen and outlook issues are now gone for these servers. I'll repeat the same for the entire farm and update with my results tomorrow. It's looking promising for far!
OS: Microsoft Windows 10 Enterprise for Virtual Desktops
Build: 10.0.19045
JacobLowe IF people have done the KIR, KB5043064 isn't even visible in Windows update to uninstall. They'll need to re-enable it, KB5043064 becomes visible in windows update, THEN uninstall KB5043064.
Interesting, I could still see KB5043064 listed having done the KIR in Programs & Feature > Installed Updates. Having uninstalled it it seem to have been replaced with KB5041580 in that list however which looks like August's patch Tuesday update which I guess figures. So two hosts absolutely fine, one still look to have the black screen and now AADbroker Outlook/Teams/OneDrive auth issues and one that completely went berserk at 9am and even became completely unresponsive to mouse click in the console session and had a bunch of session stuck in a pending state - yesterday that one was fine (before uninstalling that KB and rebooting!).
I may have jinxed things however by saying to a colleague who came in at 9am that thing were looking ok at that point and we hadn't seen any issues or had any reports of black screens or Outlook issues.
