Azure Virtual Desktop - Black Screens on logins - What we've tried so far

TLDR - Azure Virtual Desktop Black Screens. Could be 2 Min long, could be much longer. Tried removing stuck profiles, spun up all new VMs to see if that would fix it, finally disabled an applicatio...

JacobLowe

Copper Contributor

Oct 03, 2024

JPlendo

We applied the KIR as mentioned previously in this thread, this resolved the black screen issue but resulted in Outlook/OneDrive failing to load for 20-30 users (which was not occurring prior).

I manually uninstalled KB5043064 as recommended https://www.linkedin.com/posts/jagmeet-singh-69061b23a_avd-knownissues-bug-activity-7246980182027206656-r7Ns?utm_source=share&utm_medium=member_desktop on two of the session hosts this morning, both the black screen and outlook issues are now gone for these servers. I'll repeat the same for the entire farm and update with my results tomorrow. It's looking promising for far!

OS: Microsoft Windows 10 Enterprise for Virtual Desktops

Build: 10.0.19045

Oliver_Krage

Brass Contributor

Oct 03, 2024

So uninstalling this update: KB5043064 resolved the issues alone?

DanCubed
Copper Contributor
Oct 03, 2024
Oliver_Krage
I uninstalled the update from the golden image (W10) and reimaged the host pool. Everything seems a lot better at the moment.

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Azure Virtual Desktop - Black Screens on logins - What we've tried so far

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