Forum Discussion
Azure Virtual Desktop - Black Screens on logins - What we've tried so far
TLDR - Azure Virtual Desktop Black Screens. Could be 2 Min long, could be much longer. Tried removing stuck profiles, spun up all new VMs to see if that would fix it, finally disabled an applicatio...
Just posting to add to other comments. We're pretty desperate to get a patch for this now, It's been killing us for two weeks. It's definitely the same issue as described; event logs are flooded with AppX errors, black screens across our AVD pools, all aligning with the timelines described. What a mess.
Indeed, the lack of updates or awareness from Microsoft to the issue has shown a complete disconnect between us (who take the flack from customers) and Microsoft. There is no clear feedback mechanism to these issues when we need it.
The whole saga has been going on far too long now and has left a sour taste.- So, we are having the same problem with ours as well. I cannot find a published KB or fix for this.
For a quick workaround, what we HAVE found, is that if you RDP to the host, open task manager, find the user with the black screen in the 'details' tab. Look for their explorer.exe process, right click on it and choose 'analyze wait chain'. You'll notice there is an associated svchost.exe process. Hit the checkbox and kill just that svchost.exe process and their desktop will pop right up.- Did you notice if this results in Appx packages being broken for that user?
